New Horizons in the E-Commerce Sector - Consumer Concerns and the Way Forward

The team at Ivy Law participated in a webinar on “New Horizons in the E-Commerce Sector: Consumer Concerns and the way forward” organized by Triodemy Law Classes. The key highlights of the webinar were discussion on the definitions of consumers and e-commerce as well as the e-commerce structure, e-commerce models and types of e-commerce transactions. The webinar emphasized on how the metaverse is a new facet of e-commerce industry and the scope and application of Consumer Protection (E-Commerce) Rules, 2020. Further, the redressal mechanism for the issues related with e-commerce entities and consumer’s role in protecting themselves from the ongoing e-commerce frauds were also discussed exhaustively.